Terms of Service

Last updated: June 18, 2026

1. Introduction

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and The Social Tools ("we," "our," or "us") governing your access to and use of The Social Tools website, platform, APIs, and related services (collectively, the "Service").

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Definitions

"Account" means your registered user account for accessing the Service.

"Authorized User" means any individual you authorize to access the Service under your Account, including team members, employees, and contractors.

"Connected Account" means a social media account you have linked to the Service via OAuth or API credentials.

"Content" means comments, messages, posts, media, and associated metadata ingested from Connected Accounts, plus any data, text, configurations, or materials you upload, create, or transmit through the Service.

"Workflow" means an automated moderation rule set you configure within the Service, consisting of conditions and actions applied to incoming comments.

"Plan" means the subscription tier (Base, Pro, or Premium) you have selected, which determines your access to features, usage limits, and pricing.

"Subscription Term" means the billing period (monthly or annual) for your paid Plan.

"Third-Party Platform" means any social media platform, payment processor, authentication provider, or other external service that integrates with or is accessed through the Service.

3. Account Registration and Security

You must provide accurate, current, and complete information when creating an Account and keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. You must notify us immediately of any unauthorized use of your Account or any other security breach.

You must be at least 18 years old to create an Account and use the Service. The Service is not intended for individuals under 18.

Each Authorized User must have their own unique login credentials. Sharing a single set of credentials among multiple individuals is prohibited. You are responsible for ensuring that all Authorized Users comply with these Terms, and any violation by an Authorized User will be deemed a violation by you.

4. Description of Service

The Social Tools is an automated comment moderation platform that:

The Service may also include optional features such as AI-powered reply suggestions, web push notifications, team collaboration, and workspace management. Some features are limited by Plan tier.

5. Acceptable Use

You agree not to use the Service, and not to permit any Authorized User or third party to use the Service:

We reserve the right to investigate and take appropriate action — including suspending or terminating your Account — for any violation of these acceptable use provisions.

6. Third-Party Platform Compliance

The Service integrates with multiple Third-Party Platforms. Your use of these integrations is subject to their respective terms of service, privacy policies, and developer guidelines. You are solely responsible for:

Third-Party Platforms may change their APIs, terms, or features at any time. We are not liable for any loss or degradation of functionality resulting from such changes. We may modify or discontinue support for a specific platform integration without prior notice if required by the platform or if maintaining the integration becomes commercially unreasonable.

7. Payment, Billing, and Refunds

7.1 Subscription Plans

The Service offers paid subscription Plans billed on a monthly or annual basis. By selecting a Plan and providing payment information, you authorize us (through our payment processor, Stripe) to charge you the applicable fees on a recurring basis until you cancel. Plan features, limits, and pricing are described on our pricing page and are incorporated into these Terms by reference.

7.2 Automatic Renewal

Subscriptions automatically renew at the end of each Subscription Term unless canceled before the renewal date. For annual Plans, we will notify you in advance of renewal. You may cancel your subscription at any time through your Account settings. Cancellation takes effect at the end of the current Subscription Term — you will continue to have access until that date.

7.3 Price Changes

We may change our pricing at any time. Price changes for existing subscribers will take effect at the start of the next Subscription Term after we provide at least 30 days' notice. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect.

7.4 Taxes

All fees are exclusive of applicable taxes, levies, or duties. You are responsible for paying all such charges imposed by your local tax authorities.

7.5 Refunds

Refund requests are evaluated on a case-by-case basis. Unless otherwise required by applicable law, we do not provide refunds for partial subscription periods or for unused features. Refunds for purchases made through third-party marketplaces (such as lifetime deal platforms) are subject to the refund policies of the marketplace through which the purchase was made.

7.6 Free Trials

We may offer free trials of paid Plans. At the end of the free trial period, your account will automatically convert to the free tier unless you select a paid Plan. We may modify or discontinue free trial offers at any time without prior notice.

8. Intellectual Property Rights

8.1 Your Content

You retain all right, title, and interest in and to the Content you provide, upload, or create through the Service. You grant us a limited, non-exclusive, worldwide, royalty-free license to use, copy, store, process, and transmit your Content solely as necessary to provide the Service to you and your Authorized Users. This license terminates when your Account is deleted, except for Content that remains in standard system backups (which are cycled out in accordance with our data retention schedule).

8.2 Our Intellectual Property

The Service — including its software, design, user interface, documentation, logos, trademarks, and all related intellectual property — is owned by us and our licensors. These Terms do not grant you any right, title, or interest in the Service or our intellectual property, except for the limited right to access and use the Service as expressly set forth herein.

8.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without compensation or attribution.

8.4 Aggregated Data

We may collect and use aggregated, de-identified data derived from your use of the Service for analytics, benchmarking, product improvement, and other lawful business purposes. This data cannot be used to identify you or your Authorized Users.

9. Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other in connection with the Service, including but not limited to business plans, technical data, and customer information. Each party agrees to protect the other's Confidential Information using at least the same degree of care it uses for its own confidential information (but no less than reasonable care), and to use such information only as necessary to perform its obligations or exercise its rights under these Terms.

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known by the receiving party prior to disclosure; (c) is independently developed without reference to the disclosing party's Confidential Information; or (d) is required to be disclosed by law, regulation, or court order (provided the receiving party gives prompt notice and reasonable assistance to limit disclosure).

10. Termination

10.1 Termination by You

You may terminate your Account at any time through your Account settings or by contacting us. Termination takes effect immediately, and you will lose access to the Service upon termination. If you have a paid Plan, termination does not entitle you to a refund for the current Subscription Term.

10.2 Termination by Us

We may suspend or terminate your Account and access to the Service immediately, with or without prior notice, if: (a) you breach these Terms; (b) your use of the Service creates risk of harm or liability for us or others; (c) you fail to pay applicable fees when due; (d) your Account has been inactive for an extended period; or (e) we discontinue the Service (in which case we will provide reasonable notice and a prorated refund for prepaid unused periods).

10.3 Effect of Termination

Upon termination, your right to access the Service immediately ceases. We will delete your Content in accordance with our data retention policy (see our Privacy Policy). Provisions of these Terms that by their nature should survive termination — including ownership, warranty disclaimers, limitation of liability, indemnification, and governing law — will survive.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY DATA, CONTENT, OR RESULTS OBTAINED THROUGH THE SERVICE. THE SERVICE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND THIRD-PARTY PLATFORMS.

YOU ACKNOWLEDGE THAT MODERATION DECISIONS MADE BY YOUR CONFIGURED WORKFLOWS ARE BASED ON RULES YOU DEFINE, AND WE ARE NOT RESPONSIBLE FOR THE ACCURACY, APPROPRIATENESS, OR CONSEQUENCES OF THOSE AUTOMATED DECISIONS. IT IS YOUR RESPONSIBILITY TO REVIEW AND VALIDATE YOUR WORKFLOW CONFIGURATIONS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE SOCIAL TOOLS, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY — ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to defend, indemnify, and hold harmless The Social Tools, its affiliates, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any Third-Party Platform's terms; (d) your Content, including any claims that your Content infringes a third party's rights or violates applicable law; or (e) any activity conducted through your Account, whether by you or an Authorized User.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You may not settle any claim that imposes liability or obligation on us without our prior written consent.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14.2 Informal Resolution

Before filing a formal legal claim, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. We will try to resolve the dispute within 60 days of receipt. If we cannot resolve it within that period, either party may proceed with formal resolution.

14.3 Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties, or if no agreement, selected by the AAA. The arbitration shall take place in Delaware, United States, or remotely by mutual agreement. Judgment on the award may be entered in any court having jurisdiction.

YOU AGREE THAT ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights, Confidential Information, or to prevent immediate and irreparable harm.

15. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms (except payment obligations) to the extent caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government orders, epidemics, internet or telecommunications outages, or acts or omissions of Third-Party Platforms.

16. Export Compliance

The Service may be subject to U.S. export control laws and regulations. You represent that you are not located in a country subject to a U.S. government embargo, and that you are not on any U.S. government denied-party list. You agree not to use the Service for any purpose prohibited by applicable export laws.

17. DMCA / Copyright Infringement

We respect the intellectual property rights of others and expect users of the Service to do the same. If you believe that material available through the Service infringes your copyright, please send a written notification to [email protected] containing:

18. Changes to These Terms

We may revise these Terms from time to time. Material changes will be communicated to you via email (to the address associated with your Account) or through a prominent notice within the Service at least 30 days before the changes take effect. Non-material changes (such as clarifications or typographical corrections) take effect immediately upon posting. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and cancel your Account before they take effect.

19. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any applicable Plan-specific terms, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Relationship: The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

Notices: Legal notices to us must be sent to [email protected]. Notices to you may be sent to the email address associated with your Account or posted within the Service.

20. Contact

For questions about these Terms, please contact us at [email protected].